[Resolved] Policy Bazaar — aditya birla health insurance by policy bazaar

Moizabbas

from Bengaluru, Karnataka

Website:

Policybazaar.com

As per telephonic call i managed to buy a policy sold worth of 1 crore with base policy of 5 lacs and top up of 95 lacs as i agreed to pay a premuim of rs.9461 & while accepting pre filled proposal i got a msg saying my bmi is not eligible to wgich the executive changed my weight to 70 kgs but i am 85 kgs and made me go for the payment link and the payment was made after i got the policy with 70 kgs mentioned i raised the query why it is wrongly mentioned to which they agreed to cancell the policy and process the refund but since 20 days the refund is not credited to my account and i m being forwarded to aditya birla and policy bazaar repeatedly with out any money being refunded i feel cheated.

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Dec 26, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Policy Bazaar Customer Care's response Dear Sir,

Greetings from Policybazaar.com!!

As per your query raised we would request you to kindly share your registered contact details on [protected]@policybazaar.com so that we can further assist you as we are unable to trace any details regarding your policy.

We always put our customer first, thus you can be rest assured that your issue will be resolved soon & you’ll have a happy experience with us.

In the meantime, if you have any other queries, please do not hesitate to call us on [protected]Toll Free). We will be happy to assist you.

Thanks & Regards
PolicyBazaar.com

Nov 13, 2018

Updated by Moizabbas Dear policy bazaar customer care,
As of your reply to my complaint i wish to state that all my details and the account credentials are shared via e mail you have asked me to send to very long way back. And your response suggests that there is no such policy details, which itself proves that how bad you are in resolving issues related to the refund. But since you have dug into the matter i would like to give my policy number in this regard i.e:[protected] by Aditya Birla

Verified Support

Nov 14, 2018

Policy Bazaar Customer Care's response Dear Customer,

We deeply regret for the inconvenience caused to you.

This is in reference to your mail, we would request you to please share your contact details (registered email ID/Contact no) with us, so that we can assist you. As there are no details available, from which we can retrieve your policy records.

Please feel free to write back at [protected]@policybazaar.com. We will be happy to assist you.

Regards
PolicyBazaar.com