Policy Bazaar — claim against car insurance

Address:

400705

I have been following up from last 4 days with policy bazaar employees to lodge claim towards my vehicle which got damaged last week as it was hit by truck.
All the formalities related to claim form and other documents were prepared and sent across but till now policy bazaar employees have not been able to depute surveyor. Whenever i called them they ensure me that it will done today and keeps on sending same mail to new india assurance, just now i got an email which have been marked to
Policy bazaar saying that you have addressed it to a wrong place ch 16 represents non suit claim nagpur.
I am afraid that policy bazaar representative are dealing first time with new indian assurance company and are not aware of actual address to be marked.
You are requested to please look into this matter urgently and resolve the issues and depute a senior executive of policy bazaar who has earlier dealt and have experienced in getting the surveyor deputation or else i may have to escalate this matter to irada and other authorities
Regards
Mira singh
Mb :[protected]