Policy Bazaar — date of refund crossed and not yet received refund

Address:

Thane, Maharashtra, 400601

Below are the details of health insurance policy taken through policy bazaar
Policy no.13407069
Date of policy: 9th dec, 2018
Policy holder name: jai prakash gupta
Date of policy rejected by insurer : 12th dec, 2018
Expected date of refund by policy bazaar :16th jan, 2019
Delay in refund: 39 days

After my continuous follow ups, there is no update from their end neither anybody is answering me on call.