Policy Bazaar — incomplete information provided during purchase of policy

I purchased this policy from policybazar.com and they had not informed abou me any kind of video inspection to be done by insurance company, i met with accident during the policy tenure and i paid the full amount as raised byy dealers for my car. Their inspection incharge came to the deliver addrerss and make an accident report and submit to the company. After waiting of a month i received a mail only that they require previous policy document and then only they will process this claim.in this regards i provided the same to them but after waitjng of approx one month i did not get response. During this time period i visit thier branch office located in sonipat, haryana 3-4 times but eveytime they said it is an online policy and we will do nothing for this. After approching to thier branch manager i got a response that they can only provide contact address and telephone number of the customer care, do your efforts we will not help any more. I called on customer care to track the status but not able to found anything with them. At last i wrote a compalint to the mail id provided on their website and get to know from the replies received that they dont have video of my car in their database. Neither the policy seller informed me about this neither the insurer infromed about pending status. At the time of raising claim it shows to me they dont have video and they will not process the claim, at this point of time if my policy status is not yet completed then how they have the right to keep my money in thier account for so long without informing to me. So i want refund of my amount with interest and the amount i spend on my car for making it good condiditon. Asi have in faith that the my car is insured by the insurer and in actual it was not. They never contacted me on my phone number provided to them. As i m not aware how to use mail id and with the help of other i m raising this complaint.