[Resolved] Policy Bazaar — Insurance copy not received since payment done 1 week before

 
3 Reviews
Bangalore South, Karnataka, India
 AbhiHTS
I have made the payment towards my 4 wheeler insurance on Sunday (23 April, 2017).
The vehicle inspection has been done next day Monday 11 AM & I have received the confirmation on that.
But till today 28 April not received any document. I have sent multiple emails, spoken to customer care many times but no positive reply.
I have applied for Bharti-Axa. I spoken to Bharti-Axa multiple times & they said the payment is not received even after a week over.

According to Policy Bazaar, Bharti-Axa is unable to generate the policy file due to some glitch (sent an email to me).
But when I was spoken to Bharti-Axa, I was told that they have not received any payment.
So it is CLEARLY looks like the payment made to Policy Bazaar on 23 April but they have NOT transfer to Bharti-Axa till date.

And now the situation is they are not responding my emails not even replying positively while speaking to customer care.

The details are as follows:
SBI Authorization ID: 024676
Transaction ID: VDKD946896
Order Number: 43365577
Plan Name: Smart Drive
Premium Paid: 11797
Mobile Number: [protected]
Email ID: [email protected]

Insurance copy not received since payment done 1 week before
Insurance copy not received since payment done 1 week before
Complaint marked as Resolved May 31, 2017

Complaint Status


[Apr 28, 2017] Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Policy Bazaar Customer Care's response, Apr 29, 2017
Dear Mr. Abhishek,

Apologies for the inconvenience caused.

Please be informed that we have forwarded your request to our concerned team, they will get back to you shortly. We solicit your co-operation in the interim.

Please feel free to write back to us at [email protected] or call at[protected]Toll Free) / WhatsApp - [protected]. We will be happy to assist you.

Regards,
Arun Sauda
Policybazaar.com
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Abhishek,

We have shared your details with our team. The will get in you with you soon in this regard.

Thanks
Finally the issue have been resolved after long follow up.

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    Policy Bazaar - Insurance copy not received since payment done 1 week before