[Resolved] Policy Bazaar — no refund, no reply

സ

സജി മാർക്കോസ്

Website:

policybazaar.com

My application number is : op00090330and i am in contact with. Gurpreet kaur bpw04238, the sales representative

After making the payment, i have been trying to contact this guy for many days. No one is in touch with me, very poor after sales service.

I want to initiate the refund process since there no progress. However, there is no way to contact policybazaar.com.
Whenever we send an email, we receive an automated email that we wil be contacted within 24 hours.
But no one contacted me yet

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Dec 10, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Policy Bazaar Customer Care's response Dear Saji,

Greetings from PolicyBazaar.com!

At the onset please accept our sincere apologies for the delay in processing of your ICICI term policy.

Please be informed that, we have escalated your request regarding COT test which you do not want to go through to the Insurance company.

We have requested them to confirm if the same can be omit so that we will assist you accordingly.

Request you to please allow us some more time while we get back to you with an update on your proposal.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Thanks & Regards
Sumit

Nov 12, 2018

Updated by സജി മാർക്കോസ് Problem is complicated now. I received an email from ICICI Prudential that the policy is cancelled. To initiate the refund they need a a list of documents, including my cancelled cheque. More interestingly, they want the hard copies submitted to their bank directly.
I am living outside India and I cannot go to their branch and not in a position to assign someone.
With other insurance companies (TATA AIA, ot HDFC Life) the usually refund amount to the original account from the money id debited, as this is online purchase.

I am trapped now.

Costumers who plan to buy insurance policy from ICICI life has to think twice. If this is the case of refund of policy, how difficult will be the claim settlement?