Policy Bazaar — non receipt of insurance policy

I purchased an travel insurance policy from policy bazaar yesterday and amount has also been debited from my indusind bank however purchase of travel policy mail has not been received, have also not received any reply despite raising the issue on gmail, ref is 68920280. My name is chandra prakash singh and i am working in south sudan, i bought a international travel insurance plan for worldwide visit excluding usa and canada, amount has also been debited, i have receive dconfirmation on my mail also, have send to communication policy bazaar gmail also about the problem but the same has not been resolved, i need the insurance policy mail for my visa for turkey at the earliest