Policy Bazaar — payment failure

Address:

600126

I tried to renew my car insurance online via pb and amount got debited. Since it was a failed transaction the pb agent forced me to pay for another policy by making me believe that first amount will be refunded. But after purchasing second insurance i got email that my first payment also is success. Then i raised a complaint to get refund of second policy and for that pb replied that i need to submit adhar card, pan number and an admin amount would be deducted while doing refund. Is this justice? Due to their mistake i paid twice and now they are deducting money while refunding? Why they need my adhar and pan for refund purpose? Is it a fraud company?

Kotak was first policy for which payment got failed first and later it got processed. I want to maintain that policy
Policy / certificate no: pbw/[protected]

Future generali was second policy which i purchased after advice from pb agent which i want to cancel and get refund

Policy / certificate no:2018-pba27055 - fpv. This i want to cancell