[Resolved]  Policy Bazaar — Policy cancellation not accepted

I took a new car insurance with policy bazar in United India insurance on June 6th 2021. The insurance has been generated.
Unfortunately, car is cancelled due to dealer issue and car never went for registration. Immediately i called policy bazar and asked for cancellation, where there is no proper response. Every time i call, i get automated mails only.

Below was my mail:
Hi,

I had called your customer service yesterday and informed below issue.

My Booking ID:[protected], BALASUBRAMANIYAN United India Insurance Co Ltd.

Insurance taken for new car Ford Ecosport 1.5 TDCI Titanium+ SE.

NOW CAR is CANCELLED due to dealer issue. Please cancel my policy and advise further procedure.

Attached herewith the screenshot of cancellation mail sent to dealer for your reference.
Agent in policy bazar keeps fooling me
That he received only email and not screenshot.
They keep postponing this issue for 3 days. Just to take advance of 7 days of cooling period for insurance cancellation.

Request someone to resolve this immediately.
Was this information helpful?
No (0)
Yes (0)
Jun 24, 2021
Complaint marked as Resolved 
Issue resolved once it was escalated to next level. Happy with the response of level 2 escalation team
Policy Bazaar customer support has been notified about the posted complaint.
Jun 10, 2021
Updated by Balannv
I have contacted more 20 times and sent various mails. But they say they need 24 hours time. But its almost 3 days now. They are not helping to resolve this issue.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Policy Bazaar
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    1462
    Pending
    0
    Resolved
    354
    Policy Bazaar Phone
    +1 80 0103 3999
    Policy Bazaar Address
    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001
    View all Policy Bazaar contact information