[Resolved]  Policy Bazaar — refund not given yet...

Address:Kota, Rajasthan
Website:policybazaar.com/maxlife

I have paid to policy bazaar for term plan insurance of max life insurance co ltd. And paid dated 27/11/2018 wide :e-quote number:[protected].
I have paid rs 12549/- for it :
We acknowledge the receipt of equote no 12549.00 as premium for the mentioned plan.
Max life online term plan plus
Equote no application number :[protected]

Move a step closer to your policy issuance, by filling the form at the earliest.

After it they issued me counter offer and forced me to accept the counter offer and pay additional 5098/- for it ":

Terms applied for revised offer
Max life online term plan plus - sum assured 3000000 3000000
Total premium (Rs) 12549 17, 646.90
Additional payment required
Initial premium received rs. 12549
Additional payment
Amount rs. 5098

I denied it so many times also mailed to max life and policy bazaar for my decision. But they are continuously forced and mailed/phone me for convey me for accepting the counter offer.

I want to refund my money. Please help me for it.

Cancellation request again & again
Inbox
X

Navneet khandelwal
Sat, 1 dec, 18:03 (4 days ago)
Dear sir, i have told so many times and also mailed to you that please cancel my policy and refund me. I do not want to carry it forward. It is requested to you

Complaint. [protected]@maxlifeinsurance.com
Sat, 1 dec, 22:26 (4 days ago)
Dear mr. Navneet, please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that kindly share the preferred date and

Navneet khandelwal
Mon, 3 dec, 09:21 (2 days ago)
To termlife, online

Dear sir,

I have told so many times and also mailed to you that please cancel my policy and refund me.

I do not want to carry it forward. Also i do not want to decrease the policy amount.

It is requested to you cancel it immediately so my money can come to me and i utilize it.

Please don't ask again in this matter. And don't call continuously.

This is the last to know my decision that i want to refund my money asap.

Thanks

Regards
Navneet

— forwarded message —
From: navneet khandelwal
Date: sat, 1 dec 2018 at 18:03
Subject: cancellation request again & again
To:
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Jan 6, 2019
Complaint marked as Resolved 
Policy Bazaar customer support has been notified about the posted complaint.
Verified Support
Dec 05, 2018
Policy Bazaar Customer Care's response
Dear Navneet,

Greetings from Policybazaar.com!

This is with reference to your e-mail communication, we would like to offer our deepest apologies for the trouble you had to experience.

As per your telephonic conversation with our service expert Mr Gunvansh, please be informed that we are coordinating with the Insurance company to expedite the cancellation of your proposal.

Kindly allow us time till 7th December to share the further updates with you. We request your patience and support in the interim.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Regards,
Kamal
Policybazaar.com
Verified Support
Dec 06, 2018
Policy Bazaar Customer Care's response
Dear Navneet,

Greetings from Policybazaar.com!

Please be informed that as per latest updates received from the Insurance company, your policy has been successfully cancelled as per your request.

Further, you should receive the refund for the same in your source account on or before 21/12/2018. Please note that this is the maximum time we are requesting you to wait as it also includes bank processing time.

In case you need any further assistance or clarification, please feel free to mail us back or call us on our toll free number[protected].

For all your Queries & Support please download Policy Bazaar APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

Regards,
Kamal
Policybazaar.com
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