Policy Bazaar — refund of cancellation amount

Address:

Kamrup Metropolitan, Assam, 781001

Insurance of my bother's scooter (Yamaha raw-z scooter) was expired on 18/09/2017 o[censored]nited india insurance company limited.

So, i have purchased two wheeler insurance alongwith personal accident insurance from policy bazaar for my bother's scooter (Yamaha raw-z scooter) on 22/09/2017 with total amount of rs. 1558/- out of which rs. 1109/- charged for two wheeler insurance from united india insurance and rs. 449/- charged for personal accident insurance from religare health insurance.

But i have got only personal accident insurance on 25/09/2017, then talk with the customer support executive of policy bazaar about two wheeler policy, then they said that, they don't have any record regarding payment for two wheeler policy, however i made payment in a single transaction from my bank account, then i told customer support executive of policy bazaar about my payment, then customer support executive accepted that they have received my payment for two wheeler policy and then customer support executive of policy bazaar told me that, to wait for 24 hours and policy will be issued and the same will be sent to my mail id.

After that, i am waiting for policy about 3 (Three) days and again called to policy bazaar about my query that, policy still not received at my mail id. And also told the customer support executive that my existing policy was expired and it will very risky to drive a motor vehicle without policy.

Than i decided to purchase policy offline (By visiting insurance company office), and also to cancel the policy which i had purchased from policy bazaar. And i have sent mail for cancellation to policy bazar on 26/09/2017.

Then policy bazaar ask me to sent alternate policy of the vehicle and sent the offline purchased policy (Alternate policy) to policy bazaar, but policy bazaar taking so much time to cancelled the policy which purchased from them, i have talked with many (About 15-20 different) customer support executives and they always saying that, kindly allow them time period of 7 days for the cancellation.

After passing few days i have received a mail asking that, to share cancelled checked of insured person i. E. My brother, and send them cancelled cheque of my brother.

But policy bazaar, haven't refunded my cancelled payment, then i frequently talked with many customer support executives for the issue and always they asking that, kindly allow them few more time.

As now it was 4 month approx. Passed while i am continuously talking with customer support executive but till now my refund was not initiated.

As a common citizen i have noting to do if the company i. E. Policy bazaar except calling/mailing them regularly about my issue.

Now it seem like they intentionally not refunding my money (As per the norms of policy bazaar, they have to refund cancelled amount within 15-20 days), so it is prayed that kindly refund my money take some action against policy bazaar for such ignorance / improper working method.

I am just hoping that, my this complain will give me justice about my issue.

Thanks,

With regards,

Bidyut das
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