Policy Bazaar — refund of cancelled car insurance policy

Address:

110096

I booked a car insurance in october 12th, the car insurance was expiring on 29th october, they deducted the money and then i waited in vain for them to respond... Nothing for 10 days in which i must have send 4 mails and many phone calls to cancel as i did another policy, then they send the soft copy of the policy on the 30 th

I asked for a refund, refund process not happening till date as they have numerous excuses one after the other, on top of that they have the unethical practice where they say the refund will happen but with some deductions pro rated... When it is policy bazaar inefficiency in sending me a soft copy in time why should the customer be made to pay the deduction specially when even after issuing the policy, they have taken more than 20 days in even initating the refund... I used to book with them,,, their arrogrance knows no end... I wish them the worsrt possible thing that can happen to their company... This is nothing less than fraud and cheating