[Resolved] Policy Bazaar — refund pending for three months

Nrohan

from Delhi, Delhi

Address:	Mumbai City, Maharashtra, 400018
Website:	www.policybazaar.com

My advocate has advised me that he will file an rti on refund pending status of policy bazaar.

1. I had made payment twice for a policy on 21st oct, 2018
A.
Tata aia life insurance sampoorna raksha c[protected]
B.
Tata aia life insurance sampoorna raksha c[protected]

2. Since two payments for same policy was made, i requested cancellation of one of them
I have been advised by mr. Yash from the policy bazaar team.

Please note that on 21st oct, 2018 i have made payment twice of rs 99120/- towards the same policy.

dr. Nirmala krishnan - application no c[protected]
nirmala krishnan - application no c[protected]

I request you to kindly cancel application no c[protected] and intiate the refund of the amount asap.

You can reach me on [protected] or [protected] for any clarification

3. Because of bad customer service i didnt process the other policy. Thus it was also automatocally cancelled.

4. It has been almost 3months i am following up with your company. No response.

5. My advocate has suggested to file rti on pending payment for policy bazaar.

6. You will have to refund with interest.

I have been a customer of policy bazaar for almost 3 years and this is my worst experience.

I had to repay my credit card on time. Who will pay my interest on credit card?

Dr. Nirmala krishnan

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Jan 11, 2019

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Policy Bazaar Customer Care's response Dear Dr.Nirmala,

Greetings from Policybazaar.com!

We apologize for the delay and inconvenience caused to you.

As per our telephonic communication, we request you to please share the bank statement from the date of booking till today to [protected]@policybazaar.com from your registered email id so, that we can forward the same to the Insurance Company for further investigation of your refund.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

For all your Queries & Support please download Policy Bazaar android APP from this link : https://play.google.com/store/apps/details?id=com.policybazaar&hl=en_IN

For ios : https://itunes.apple.com/in/app/policybazaar-compare-buy-save/id[protected]?mt=8

Thanks & Regards,
Deepti Bhargava
PolicyBazaar.com

Dec 20, 2018

Updated by Nrohan No response received though I have sent screen shots of my credit card statements which clearly shows that only one refund is received