Policy Bazaar — refund status

Address:

Shimla, Himachal Pradesh, 171009

I have taken insurance of my car hp-06b-0203 through policy no.[protected] from policy bazar.
My car meet an accident in feb 2018 and send my car to repair to j. P. Motors, solan.

J. P. Solan lodged insurance claim of my car on 26.02.2018.

Whenever, i am trying to get status of my insurance claim from policy bazar, they are putting the phone on hold by telling their claim executives are busy or they will call back within 2 days. Till date i have not got any reply or know the status of my refund claim.