Policy Bazaar — sale of wrong product by suppressing facts for wrongful gain

Address:

227 Lake Town, Block-B, 700089

I attach herewith letter addressed to policy bazaar which is self explanatory. Kindly take necessary action please.

Ref: - pa/pb/misc/001/19-20 e-mail message date: - 12.04.2019.

To,
Policy bazaar.com

Ref: booking id:[protected]

Sub: refund of policy booking amount rs. 16, 237/-.

Dear sir,

I am quite pained, amazed & shocked in the manner your tele representative mr. Jatin ahuja tried to act too smart and make my husband fool yesterday. My husband have checked policy premium online from religare company “care option” for me and my two children it was rs. 19, 102/-.

Mr. Jatin has offered same policy at special 15% discount rs. 16, 237/- only for yesterday for purchasing exclusively from policybazar.com. My husband asked how it is possible. To which he replied company usually offer policybazar.com some discount scheme for limited period as they have tie up with lot of companies. Trusting the reputation of your company he made payment.

When after returning from office he told the story to our family agent. Then truth of your mr. Jatin’s fraud came to light. Our agent disclosed no such discount can be offered by policybazar.com. But mr. Jatin might have added one rider suppressing facts from husband, under which company offer 15% discount on premium but in that case 20% copayment has to be made for treatment from non panel hospitals.

This is just unacceptable, how on earth does a representative of reputed company like yours try to sell policy by employing such unethical tricks for such sensitive mediclaim policy. If by trusting your mr. Jatin in future suppose god forbids there is claim of 20 lakhs for treatment from non panel hospital of religare. At that time religare will ask me to pay 20% as co payment rs. 4 lakhs.in such a situation will mr. Jatin or policybazar.com will pay this additional burden amount and take responsibility of consequences for no fault from my side.

I strongly protest and condemn the manner in which your mr. Jatin has sold policy by trying to act over smart. Actually such type of activity is criminal, unethical, breach of trust & unfair trade practice. I conclude such type on unethical practice should be immediately stopped from your platform otherwise it will land your customer and you in deep trouble. Kindly try to understand the gravity of mistake done by your employee and take suitable corrective action against him.

I conclude stop such unethical practice for short term gain and look at the broader
Picture. I demand immediate refund of rs. 16, 237/- paid by me online yesterday as i don’t want to purchase policy from you anymore.
Hope matter is clear to you.

Awaiting early action and kind co-operation in the matter.

Thanking you,

Yours faithfully,


(Preeti agarwal)