Policy Bazaar — they don't giving policy

Address:

679306

I purchased a two-wheeler united india insurance from them on 26/10/2019 saturday. They never give me the confirmation mail, and i lost 1408rs from my bank acc.
Then i call their customer care fo the details they saying we get your payment kindly wait for 48hrs for the softcopy.
Today is the fourth day still i don't get the confirmation mail and soft copy of the policy.
Today i call them to the further details they still saying wait for 24hrs they don't give refund my money back my insurance expired now it's too risky to drive like this please take an action for this or give my money back,
My policy bazar registered mobile number [protected]