Policy Bazaar — travel insurance refund not processed on time

Address:

411027

I had bought a travel insurance from policy bazzar for my travel to canada on 21st jun 2018. However my travel was postponed so i asked for cancellation on 27th jun 2018 with email sent to team and a telephonic communication and i was told 250 rs plus gst will be deducted. When i did not see any refund happening i enquired on 2- jul-2018 to which i got to know that they have not processed my cancellation and told me that since now the policy is in inforce there will be more deduction happening. Finally on 19th jul i received email stating the refund is processed with 4281 rs. Which means a lot more than what i was told has been deducted. I still havent received this amount and i informed them again on 15th aug, still there is no update on this. I need to get full amount refunded from them as there was not fault from me.