[Resolved]  Policy Bazaar — wrong travel insurance policy issued with inaccurate details

Address:

D302,MAXIMA SOCIETY,, DATTA MANDIR ROAD WAKAD, Pune, Maharashtra, 411057

I searched for travel policy on policy bazaar for my parents' travel to uk and other european countries. Selected policy with %50kcover including peronal accident cover from iffco tokio,
After paying for the policy, i received incorrect policy. Below fields were inaccurate -
- name was mentioned wrong
- personal accident cover was excluded from the policy (Where i had specifically read in policy wording before buying that the peronal accident was included)
- countries visiting was wrong. The issued policy mentioned "belgium" while i had mentioned multiple countries in my proposal - uk, netherlands, france, switzerland, belgium, germany.

All these wrong information caused me inconvenience a lot.
Also when dicussed with policy bazaar consumer contact person, he said, that's how the policy gets generated by system and i should ignore the countries-visiting field.

Iffco tokio on the other hand told me that the policy i bought was excluding personal accident cover and hence they cannot do anything about it.

Policy bazaar website doesn't even show me which policy i had selected once the payment is made. I cannot even read through the full policy details before paying for the policy or even after paying for the policy. This is very bad website and totally disappointed with them.