Policybazaar — cancellation and refund issue

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201303

I had purchased five policy from policy bazaar by agent (Amit - [protected]), payment mode was by HDFC Credit Card on 30th of May 2018.
He had provided me wrong information with fake promises.

I have cancelled my policy on 6th of June 2018, from policy bazaar web site. but have not received any update from their end.

Then I had to call to policy bazaar customer care on 11th June, 2018 and I got surprising words that they didn't accept cancellation from portal, they need a separate individual mail for cancellation and refund through email only from my end.

Therefore I had written a mail regarding 3 policy cancellation and refund (max life/ Apollo Munich/ liberty videocon) on 12th June 2018.

On 15th June 2018, got a call from policy bazaar that they can't refund my refunded amount to hdfc credit card, They asked me to share the NEFT details for further processing.

On 16th June 2018, I had shared my NEFT details.

On 25th June 2018, got call that they can't refund through NEFT ( only Apollo Munich, not max life and liberty videocon )and send a check through speed post.

Speed post information shared on 26th June 2018 and I had tracked the information. again a surprising thing, I'm living in Supertech Eco Village 2, Greater Noida West, Gautam Buddha Nagar, 201301 and courier comes first noida then they send to ghaziabad office. Ghaziabad office did not find my address and sended back to gurgaon policy bazaar office

However I have already received Adity birla policy and liberty videocon policy documents on my specified address.

So many times I had wrote a mail for max life and videocon regarding policy cancellation and refund. But I received all time fake information.
Till date, I have not received any refund.

Bad experience for me and my knowing person for policy bazaar.