Poorvika Mobiles — apple iphone 11 - product failure | poor customer experience | trust issue

Address:

Chennai, Tamil Nadu, 600096

I refer my friend to purchase the iphone 11 in poorvika mobiles, kandanchavadi, chennai-96 at 15-feb-2020. When we completed the payment, then only they told us the product was not available and they commit to pick up the product from a nearby store (Pallavakkam). After that one sales person went to collect the phone from pallavakkam branch. When the phone arrives, he didn't call us to check the phone. He started to unbox the phone without our permission and we noticed and asked the question, why you're starting unbox the phone without our permission??. We just saw the product it looked like the old phone.

After many customer calls and discussion, they were agreeing to collect the new product from vivra mall branch due to no stock. We collected the product from vivra mall branch at 9.30 pm.

So later time, we didn't check the product properly. Once my friend reaches the home, then only he found the charger not working. Again, we raised the complaint to the customer care and directly visited the kandhanchavadi branch, but we didn't get any proper response.

They told us to check the phone with icare or hand over the phone and collect it to monday evening. They also told us to, if we go directly, it'll resolve within 20 mins.

We agree and check with icare. But icare gives a shock response. The product is a failure one and it'll take 3-4 working days to resolve. Again, i explain the same scenario to poorvika customer care they didn't respond to me. And already i raised the escalation to poorvika via [protected]@poorvika.com. But no response.

I check with icare employee, if it is possible to unbox the phone and check it's working or not, then pack like before. He said yes and it's possible.

I'm a regular customer of poorvika. But now i have a trust issue with poorvika mobiles.