[Resolved]  Poorvika Mobiles — Apple pencil 2nd generation

Hi
I am Vibhor Verma resident of pallavaram Chennai, I had purchased one Apple iPad air 4th generation silver colour and Apple pencil 2nd generation from poorvika kodambakkam (adjacent Chennai mobiles) on 18 th Feb 2021. I was probably the last customer that day. I collected my devices and went home believing that I have purchased a branded product from a branded store but to my surprise when I checked the device around midnight it was not connecting. I went to the store next day and gave them my pencil, I was told that replacement is not possible because o[censored]navailability of stock etc.
Till now i.e. 22.02.21 I have not received any affirmative response regarding when will I get my product, the showroom people are not even answering my phone. In this context I want you to tell me
1. Why should I suffer because of some faulty product in your store?
2. I had some urgent work because of which I bought the two devices.
3. If poorvika is unable to handle timely replacement then refund should be issued. Meanwhile I will buy from somewhere else.