[Resolved] Poorvika Mobiles — charger

Shankar Seshadri

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600096

Hi,
I purchased a charger in poorvika kandanchawadi. While I purchased I told the store person it is for Sony xperia and that I did not bring my phone. The store person (elumalai) wanted to know if its type C charger and I said I dont know. He said take a Samsung charger and If it doesn't fit then he will accept return. I found that my xperia needed a type C charger and went and returned the charger I bought within 48 hrs but later when he replaced he said he needed to charge me for the type C charger and would not refund money.. i approached the store manager and he was rude too. Finally i had to pay additional 100rs on top of 920rs to get a type C charge

I dont understand why they forced me to take a Samsung charger if they dont accept returns

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Mar 14, 2019

Complaint marked as Resolved

As discussed, please educate your store manager to talk politely to customers and understand their point of view. Also, at the time of sales if the customer does not know what exactly he is looking for then the sales person should clearly specify that replacement of product, if purchased, is only if the product has defects and exchange with another product is not applicable

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2019

Poorvika Mobiles Customer Care's response Dear Customer,

Hope you got the cable replacement from branch, so request you to resolve the complaint at the earliest.

Sincerely Yours,
Customer Support