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Poorvika Mobiles

[Resolved]  Poorvika Mobiles — complaint regarding credit card cashback offer

Address:560054

I have purchased lg g7 thinq mobile from poorvika mobile store, mathikere on 1st nov 2018. I used my axis bank credit card as the store manager told me i'll get a cash back of rs 3500 within 3 months, but till now i have not received the cash back. I have visited the store 3 times, but my issue is still not resolved, i have not received the cashback. Axis bank told that it was merchant offer, so they have no information about this offer. This is simply harrsaing a customer again and again. Please do the needful so that i can get the cashback amount asap. Already sent mail to [protected]@poorvika.com, but didnot get reply.
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May 9, 2019
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Apr 08, 2019
Poorvika Mobiles Customer Care's response Dear Customer,

As discussed please share the relevant documents to support.

Sincerely Yours,
Customer Support
Apr 17, 2019
Updated by AyanMsrim Received call from Poorvika customer care, they told me to submit Invoice, and Credit card statement. Already sent the documents to [protected]@poorvika.com. Still got a mail that, they did not received the documents. Sent the documents 6 times. Called customer care several times for the update, they told, "we will call back you", but did not update. Worst Service.
May 11, 2019
Updated by AyanMsrim Issue Not Resolved
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Comments

Hi, sorry for the inconvenience. Please DM us your registered contact number along with the exact location of the branch visited to check further. Regards, Team Axis Bank
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When we make a call to know the availability of a particular mobile model they are hanging off the call and when we try to make a call for second time they are not answering. Very bad response from poorvika selers.
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    +91 44 4399 9970
    +91 44 4266 6666
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    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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