Poorvika Mobiles — defective product

Address:

3rd street, Chennai, Tamil Nadu, 600102

I have purchased mobile - one plus 7t at shanthi colony anna nagar chennai on 1 st december 2019. My friend had the same mobile and on comparing i came to know there were lot of clarity issues and there is too much of clearing that happens on using. The one i have seems to be not original and defective. When i approached poorvika they have told me if you prove that there are quality difference they will exchange it to a new mobile. I went to one plus customer service centre and showed the phone the executive did not accept and blindly asked me to go. After a while since i have spent a huge amount on the phone i again approached poorvika. The staff rupesh has told me that on checking the photos yes there is issue with lens one plus never capture pictures like this and he told me to go to one plus service centre where his know friend would help me. Upon reaching i did not find any such person and it was a waste of time visiting. Later on they asked me to leave phone for one day observation and still said the same story. I hereby would like to check with the dealer and change my phone to a another genuine phone and i will not be able to visit one plus centre again as they are not customer centric.

I have the recording of the staff saying yes there is issue with the phone sold. Please do the needful at the earliest

Bills and other picture details would be submitted upon confirmation