[Resolved]  Poorvika Mobiles — Fake commitment given by medavakkam poorvika branch I really disappointed on that sales

On 9th of September my sister bought a new Oppo mobile in medavakkam poorvika store the sales executive person name is Mr.M.Gunasekaran.On that time I didn't went at the store I'm in out of station.. The sales person was explained two types of models and my mother called me to confirm the mobile model and I asked him about mobile features on audio calling that time I clearly mentioned to Mr.Gunasekaran(sales executive) I need 5g mobile only he said yes this is 5g mobile only, but they given 4g mobile to my sister on that time she doesn't open the box..After 2weeks I came to Chennai I was opened the box and i really shocked about that product that mobile phone features are different then I went to poorvika I asked him but what he is saying just apply the mobile in exchange, exchange worth is rs.9000/-..When I bought that mobile the mobile price is rs.18000/- even I didn't used that mobile also but they are saying to exchange your mobile like that why should I exchange my new mobile I just opened that mobile in 2days back only they given fake commitment when I was asking to them they are arguing with me again and again forcing to give exchange I told them I'm ready to pay the excess of money to buy a new 5g mobile but they simply given me the option is exchange only very very bad experience on this...This is not a my first mobile experience i bought a 7 mobiles in same store this is second time repeated I'm fully disappointed hereafter i never purchase anything in poorvika and I'll inform this to my friends and relatives also such a worst experience in medavakkam branch.kindly give me the solution for this as soon as possible
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Nov 13, 2022
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2022
Poorvika Mobiles Customer Care's response
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

We are deeply concerned to hear about your recent store experience we will definitely work on your feedback towards the betterment of our service.
We are unable to fetch your details without Invoice Bill copy, So Kindly share the Invoice copy as PDF(compressing 2mb) to [protected]@poorvika.com for our reference.
In case of further assistance kindly requesting you to contact our service support team[protected].

Appreciate your understandings.

Thanks and Regards,
Poorvika Escalation Team.
Verified Support
Nov 22, 2022
Poorvika Mobiles Customer Care's response
Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

Thanks for your valuable feedback.

Thanks & Regards
Poorvika Escalation Team.
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