Poorvika Mobiles — fraud and over charge

Address:Sholinganallur, Chennai, Tamil Nadu, 600119

As indicated earlier, i had visited poorvika mobiles branch in shlinganallur, chennai to get tempered glass to my iphone xs max. The guy took my phone, and applied the tampered glass without even giving me details of specification, warranty and price. Later i kept asking about the price, but till my card was swipped at the counter and bill was generated, i was given excuses and been avoided amount to price that they would charge. I didnt make an issue as it was crowded and didnt wanted to seen to be created against the brand. I raised a compliant with their customer service and i received a call from them stating that the store manager would call. Store manager called and he gave me some reasons on warranty and stuff and stopped attending my call.

Bill# gsi/sol/6044

Mallikarjuna patil
[protected]
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Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2019
Poorvika Mobiles Customer Care's response
Dear Customer,

We regret for the inconvenience caused, we'll check and resolve the issue shortly.

Sincerely Yours,
Customer support
Nov 04, 2019
Updated by Arjun100280
There is no update on the case yet... I have been chasing you store manager and he doesn’t respond...
Nov 05, 2019
Updated by Arjun100280
This is such a ignorance on customer complaint... I have never seen such a ignorant company towards "Customer".. I think you have forgotten the basic knowledge that your business growth is based on Customer satisfaction and centricity...
Nov 05, 2019
Updated by Arjun100280
I spoke to your customer service[protected] today with Mani and he updated that the issue has been escalated and i will receive call from escalation team tomorrow... I am waiting for a response...
Complaint comments 

Comments

In your chengalpattu branch customer service is not good it is very poor very much disappointed with their services kindly take action as soon as possible and need a compensation from your chengalpattu branch

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