[Resolved] Poorvika Mobiles — I got cheated saying I'm getting a free product | |
I bought a Realme 7 phone in your Alwarpert showroom and the price they quoted was Rs.15, 500/- which is higher than the price offered online in your own website. I asked them about the difference and they said they have lowered the price online to encourage online purchases. After I bought the phone, the salesman offered me a free selfie stick, saying this was an offer. But when I received the bill, I found that they have included the selfie stick in the bill in my total purchases. I told them this is unreasonable and I didn’t ask for this selfie stick. They told me, once the bill is raised, it cannot be changed or taken back. I feel cheated by poorvika and forced to buy something that I will never even use. This is morally incorrect and wrong. I hope you take action.
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Oct 15, 2020 Complaint marked as Resolved Issue has been resolved and the amount has been refunded. Thank you for taking immediate action Poorvika. Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Oct 14, 2020 Poorvika Mobiles Customer Care's response Dear Customer, We regret for the inconvenience caused, as discussed request you to visit branch and collect the cost of selfie stick by returning the product. Thanks for your great understanding. Sincerely Yours, Customer Support Verified Support Oct 14, 2020 Poorvika Mobiles Customer Care's response Dear Customer, Request you to mark the complaint as RESOLVED asap. | |
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Issue has been resolved by the head office and the amount has been refunded. Thanks for taking immediate action Poorvika.
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