[Resolved] Poorvika Mobiles — new phone board problem

Kannappan PS

from Neyyattinkara, Kerala

Address:

Kanchipuram, Tamil Nadu

Hi, i bought samsung b313 model mobile in poorvika on 26th feb. 2018. Phone got charging problem and did not work well. When i contacted service center they said that board should be changed. Phone seems to be defective and already used one. I went to showroom they said the same and declined to exchange. So i request you to get my phone back and give me an another phone with good quality.

Thanks,
Kannappan ps

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Apr 25, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Please share your invoice bill to the following email id to clarify your doubts with Samsung support.

[protected]@poorvika.com

Thanks,
Customer Support

Verified Support

Mar 16, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks we got your invoice, as communicated through mail please submit device in Samsung service center to confirm complaint and resolve.

Thanks,
Customer Support