[Resolved]  Poorvika Mobiles — poor service and warranty

Address:

Bangalore, Karnataka, 560037

Hi,
I purchased samsung j7 prime along with tempered glass and back cover as a package from akshat nagar, marathahalli, bangalore. The back cover (400 inr) is not compatible with the device at charger spot even though the cover is for j7 prime. I walked to the store next day evening and verified & concluded the same by their store team. But, they did not allowed me to take other product or return cover. Instead of support, shop manager tells that all customers being used with non compatible covers. He expected me to complain within 12 hours, why 24 hours took to rise the issue. Shop manager advises to their team to return 50% money. I am not conveyed the way the shop manger responds and it is irrelevant to the support&warranty terms and conditions. I left the flip cover in the same shop poorvika and came off without taking money. I am so unhappy with the response there.