[Resolved] Poorvika Mobiles — Poor Service
Chennai, Tamil Nadu, India
I purchased a HTC mobile phone on Poorvika Annanagar Shanthi Colony Branch worth 40, 000 in 10 days i had issues in display and given them for service. Its been 45 days till now there is absolutely no response from their side about the exact status of service or about the phone location. I had a doubt whether the phone was missing and approached HTC directly (Phone Zone - T.Nagar) and with their help I came to know that my phone was in Bangalore and they said they will charge me Rs. 9, 500 while Poorvika demanded Rs.16, 000. We requested the Customer support executive to cancel the service and bring back the phone to chennai office. They were so helpful and also intimated us that on receipt of the phone. Its been two days the phone is lying in Phone Zone the Poorvika has still not taken any initiative to get the phone. Till today they are saying, it will take further 15 days to deliver the instrument. We have made 100's of calls enquiring about the phone till today and they are so irresponsible in responding. Person from Poorvika named Mr. Srinivasan (Ph.No.[protected]) abused me during the inquiry and used vulgar language for contacting him and disconnected the call before we could ask him further. We have purchased 3 HTC phones, 1 Sony, and 1 micro max tab. We faced similar issues in all the pieces. There is something seriously wrong with Poorvika. Dear all, please be careful while going to poorvika.
Complaint marked as Resolved Mar 15, 2017
[Sep 26, 2014] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified SupportPoorvika Mobiles Customer Care's response, May 10, 2016
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
Manager - Customer Care.
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