[Resolved]  Poorvika Mobiles — product damaged during service

Address:560075
Website:www.poorvikamobile.in

Complaint no raised with poorvika mobile - case id[protected]Staff damaged my original iphone silicon case while replacing the new iphone tempered glass) i went to poorvika mobile at new thippasandra main road branch to replace the tempered glass of my iphone 7 plus. I have protected my iphone using iphone silicon case purchased from imagine showroom, mr. Krishnamoorthy who attended my request showed me 3 tempered glass to select and i selected black color receommended by him. Then i handed over the iphone to mr. Krishnamoorthy, when he tried to remove the iphone silicon case (Blue color) he unknowingly broke the iphone original silicon cover at the top left corner. When i noticed that he incorrectly opening the silicon case uisng his nails, i plucked the iphone from his hands and told him that this hard silicon case and has to be opened through the bottom of the iphone, after i opened the iphone silicon case, i found that the case was tampered and damaged, broken severely. I reported this incident to the manager but everyone in the store tried to convince me that it was already broken. Then i contacted mr. Janardhanan at poorvika chennai through customer care and escalated the issue and also asked them to share the cctv footage. The store team said that they will replace the case with some other brand. But i wanted original iphonce silicon case to be replaced.in that footage, it is clearly visible that i tried to pluck the iphone when he wrongly opened the case, after wathcing the footage, everyone including mr. Janardhan saying that i only damaged the silicon case. I hope that my case will be addressed with justice, else i may send a copy to pm, president and all top bureacriaces

Mr. Janrdhan agreed that he will talk to mohan on 16th jan and will do something. When i told the original cost of the silicon case (Rs.3500) he said that he can replace whatever available silicon case in the store. But i refused to accept this offer, when your staff made a damage to my product where i came for buying a product from you. But if this is the way you handle the customer and make them unhappy it is not fair. It is sad to say that there is no professionalism with poorvika.

When mr. Janardhan said that i only damaged the product i got frustrated and told him that i will file a case with consumer court and legally seek the compensation for the damage made by your staff. Can't you think why i will watse my time with you for a matter of rs, 3500/-.

If your staff did not damage my silicon case then why everyone asking me to go for a free replacement. When i asked for iphone silicon case they started to support their staff which looks very cheap. I know that poorvika mobiles is a reputed company and i dont want to waste my time in filing a case against them. Bit if needed i will file a case when my damage is not compensated with same iphone silicon case. This silicon case is available only with apple resellers.

I appreciate if you take immediate action on my genuine complaint on your staff/branch to replace me the same model of silicon case. Else i have to file case against poorvika and mr. Uvaraj natarajan with karnatka magistrate for seeking damage and mental agony made for me today.

This is my hard earned money and i lknow the value of money because i started my career without dsalary for 2 years and made rs.1000/- as first month salary, i doesn't wanted to cheat anyone in this world. Just because of rs.3500/- whay should waste my time and energy for writing this email to you.

I hope that my case will be addressed with justice, else i may send a copy to pm, president and all top bureacriaces

Regards,
Navaneetha krishnan
[protected]

=
Natarajan uvaraj poorvika mobiles shop no: 701/1020, near: durga temple, hal 3rd street, new thippasandra main road, bengaluru, karnataka 560075 land line :[protected]
Mobile : [protected], [protected].
Admin office no.30, arcot road, kodambakkam, chennai - 600 024.
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Feb 19, 2018
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Jan 16, 2018
Updated by navniusa
Dear Consumer helpline, I received a call from Poorvika Customer care team today on follow up of my email complaint sent to them. In that call they asked me to go and meet the ASM (Sales Manager) of Bangalore Poorvika Mobiles at the store, When I went to the store they told that ASM not available. Simply they are making me to run pillar to post. Initially the chennai customer care team told that Janardhan will sort this issue and now he is asking to meet ASM in bnagalore and sais that Chennai team cant help on this matter. I called Poorvika customer care again and asked the status of my case. Poorvika team told that they will be able to take any action or compensate the damage made by the staff. They keep saying that I have broke my silicon case based on the CCTV footage. I am sharing this additional information to you just for your references. This company is completely unprofessional and appointed Goondas and Rowdies. I will follow your instruction shared over today's call and take leagl action against this FRAUD and CHEATING company - Poorvika Mobiles Poorly managed by Janardhan, Uvraj Nataraj etc,
Verified Support
Jan 16, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

Investigation is under process, please request you to wait until tomorrow evening for the solution.

Thanks,
Customer Support
Verified Support
Jan 17, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

After thorough investigation we have found that there is no fault with Poorvika staff.

The mobile case was removed by customer itself and the Footage has clearly proves the same.

Thanks for your understanding.

Thanks,
Customer Support
Jan 17, 2018
Updated by navniusa
Dear Cusumer helpline,

I received a call from the Local Poorvika Staff Mr. Krishnamoorthy yesterday and he admitted that he has unknowingly broke the silicon case and requested me to consider this case without any penalty as his salary is only Rs.9000/-. Moreover I got a call from Mr.Shankar who is ASM for Bangalore at 9 PM yesterday and he promised that he will talk to seniors and replace the same model of Iphone case which was damaged. I shared the Bill, Part Number and image of the Silicon case to Mr.Shankar using Whatsapp. I even mentioned that I will wait for one day and if not replaced then I will follow the same strps that you shared me on the call.
It is evident that this Chennai team is trying to foolproof all o[censored]s with the CCTV footage.

I have clearly stated Poorvika customer care but they dont have brains to think logically, why would a customer give an expensive Rs.85000 iphone to the staff and remove immediately from him. Can't they think there is a reason behind that? The staff accepted that he is not aware or seen this kind of Hard Coated Silicon Iphone Original case before and attempted to remove from the Top left corner. I am asking someone in Poorvika who is well educated and professional who can think logically this incident.

Also based on our call, I have formatted the written complaint to Mr.Uvraj Natarajan at Corporate Office and also to Mr.Shankar and Mr.Mohan at local store as a basis and proof for filing Consumer case with Karnataka Dist Magistrate court. I will take action legally against Poorvika at any cost if claim is not settled. The written complaint will be sent to Poorvika by 18-Jan-2018.

Thanks
Navaneetha
Jan 17, 2018
Updated by navniusa
Hello Uvraj Natarajan and Kanni Natarajan,

Whenyou say that I removed and broke the Silicon case then why all the store people and also the customer care team pleaaded with me to go for a free replacement with other brand.

this clearly shows that you are trying to conceal the truth and settle this matter to avoid bad reputation

Please think logically
Jan 17, 2018
Updated by navniusa
Dear Poorvika/ Consumer Forum Team,

Please find attached letter prepared for courier and also original iphone case bill copy. FYI only. These letters will be sent to Poorvika Corporate Office in Chennai and also to Local Store addressing the issue with Poorvika MD and CEO Mr.Uvraj Natarajan and Ms.Kanni Natarajan

Thanks
Navaneetha

Jan 17, 2018
Updated by navniusa
hello Poorvika and hello Consumer Forum,

One more point I would like to strongly highlight that - On 15th Jan-2018, I took a picture of Staff krishnamoorthy and manager Mohan for identificaton purpose after when they asked me to leave from the store. Both Krishnamoorthy and Mohan chased me and blocked my Motorcycle and threatned to delete the photo which was taken. This incident happened in front of the Store and all public were watching. I was insulted by both the staff by snacthing my Bike keys and fought with me. I wil take up this incident with jeevan Bhima Nagar Police station for manhandling, insulting and threatening me. I will file a separate case / FIR against Poorvika Mobiles. This is barbaric act by the uneducated staffs at Poorvika Thippasandra Showroom.
Verified Support
Jan 17, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

As per the conference call had with the relevant employees, no one has agreed as you mentioned.

Request you to wait till friday evening for final resolution.

Thanks,
Customer Support
Jan 17, 2018
Updated by navniusa
hello Poorvika,

My concern is that your staff is keep saying from the day he damaged the Case and he will always say that he didn't break the silicon case because he dont know about the damage that he made. He already agreed to me in his call yesterday 1:1 that he never ever seen or used this type of original iphone case.

Thanks
Navaneetha
Jan 17, 2018
Updated by navniusa
hello Poorvika,

You feedback is not satisfactory to me and as I said I will start processing the manual complaint tomorrow. You will get the hard copy of the written complaint at your corporate office and local store, meanwhile you can update me the status on Friday if there is any positive solution.

Thanks
Navaneetha
Jan 18, 2018
Updated by navniusa
Hello Consumer helpline,

Per our discussion and based in your advise, I have sent the written complaint to CEO Uvaraj Natarajan by Speed post to both his local store and Corporate office in Chennai.

Attaching the proof as reference.

Thanks,
Navaneetha

Verified Support
Jan 19, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

The case has been shifted to Legal department.

Once the complaint received, Legal team will send the reply.

Thanks,
Customer Support.
Jan 19, 2018
Updated by navniusa
Hello Poorvika,

In your last message dated Jan 17, 2018 you mentioned you will provide final resolution. Now you are saying that it is moved to legal team. Why you are not clear in taking a decision and keep altering your statements?

As I said I have initiated the legal formalities with KARNATAKA Consumer court and also I will be filing a Police case today for blocking my vehicle and insulting outside poorvika store.

Thanks
Navaneetha
Jan 23, 2018
Updated by navniusa
Dear Consumer Helpline Forum,

I have informed J.B.Nagar Police station about the attack on 15th Jan and after which Poorvika Mobiles at Thipppasandra Bangalore agreed to replace the Original Silicon case by 24th Jan. On 23rd, Poorvika Mobiles stated that they couldn't get the original case due to no stocks with Apple. Finallyt Poorvika Mobiles has settled this case by paying the Bill amount of Rs.3500/- for the Iphone Original Case.

I would like to Thank J.B.Nagar Police station (Mr.Siddha, Mr. Sunil and Mr. Srinivasan) for their efforts and spending time for investigating this case and resolved to my satisfaction.

I would like to inform Poorvika mobiles to stop threatening or any type of attacks to their customers in future and treat their customers with respect.

Regards,
Navaneeth
Complaint comments 

Comments

I have purchased karbon mobile in Mylapore poorvika on 10-Dec-2017, now I lost my bill please provide us the duplicate copy

My name is Bharath
Mobile [protected]
Email - [protected]@gmail.com
Mobile price 5500

Do shout for further information required, if any

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