[Resolved] Poorvika Mobiles — product damaged during service | |||||
Complaint no raised with poorvika mobile - case id[protected]Staff damaged my original iphone silicon case while replacing the new iphone tempered glass) i went to poorvika mobile at new thippasandra main road branch to replace the tempered glass of my iphone 7 plus. I have protected my iphone using iphone silicon case purchased from imagine showroom, mr. Krishnamoorthy who attended my request showed me 3 tempered glass to select and i selected black color receommended by him. Then i handed over the iphone to mr. Krishnamoorthy, when he tried to remove the iphone silicon case (Blue color) he unknowingly broke the iphone original silicon cover at the top left corner. When i noticed that he incorrectly opening the silicon case uisng his nails, i plucked the iphone from his hands and told him that this hard silicon case and has to be opened through the bottom of the iphone, after i opened the iphone silicon case, i found that the case was tampered and damaged, broken severely. I reported this incident to the manager but everyone in the store tried to convince me that it was already broken. Then i contacted mr. Janardhanan at poorvika chennai through customer care and escalated the issue and also asked them to share the cctv footage. The store team said that they will replace the case with some other brand. But i wanted original iphonce silicon case to be replaced.in that footage, it is clearly visible that i tried to pluck the iphone when he wrongly opened the case, after wathcing the footage, everyone including mr. Janardhan saying that i only damaged the silicon case. I hope that my case will be addressed with justice, else i may send a copy to pm, president and all top bureacriaces Mr. Janrdhan agreed that he will talk to mohan on 16th jan and will do something. When i told the original cost of the silicon case (Rs.3500) he said that he can replace whatever available silicon case in the store. But i refused to accept this offer, when your staff made a damage to my product where i came for buying a product from you. But if this is the way you handle the customer and make them unhappy it is not fair. It is sad to say that there is no professionalism with poorvika. When mr. Janardhan said that i only damaged the product i got frustrated and told him that i will file a case with consumer court and legally seek the compensation for the damage made by your staff. Can't you think why i will watse my time with you for a matter of rs, 3500/-. If your staff did not damage my silicon case then why everyone asking me to go for a free replacement. When i asked for iphone silicon case they started to support their staff which looks very cheap. I know that poorvika mobiles is a reputed company and i dont want to waste my time in filing a case against them. Bit if needed i will file a case when my damage is not compensated with same iphone silicon case. This silicon case is available only with apple resellers. I appreciate if you take immediate action on my genuine complaint on your staff/branch to replace me the same model of silicon case. Else i have to file case against poorvika and mr. Uvaraj natarajan with karnatka magistrate for seeking damage and mental agony made for me today. This is my hard earned money and i lknow the value of money because i started my career without dsalary for 2 years and made rs.1000/- as first month salary, i doesn't wanted to cheat anyone in this world. Just because of rs.3500/- whay should waste my time and energy for writing this email to you. I hope that my case will be addressed with justice, else i may send a copy to pm, president and all top bureacriaces Regards, Navaneetha krishnan [protected] = Natarajan uvaraj poorvika mobiles shop no: 701/1020, near: durga temple, hal 3rd street, new thippasandra main road, bengaluru, karnataka 560075 land line :[protected] Mobile : [protected], [protected]. Admin office no.30, arcot road, kodambakkam, chennai - 600 024. Was this information helpful? | |||||
Feb 19, 2018 Complaint marked as Resolved Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Jan 16, 2018 Poorvika Mobiles Customer Care's response Dear Customer, Investigation is under process, please request you to wait until tomorrow evening for the solution. Thanks, Customer Support Verified Support Jan 17, 2018 Poorvika Mobiles Customer Care's response Dear Customer, After thorough investigation we have found that there is no fault with Poorvika staff. The mobile case was removed by customer itself and the Footage has clearly proves the same. Thanks for your understanding. Thanks, Customer Support Verified Support Jan 17, 2018 Poorvika Mobiles Customer Care's response Dear Customer, As per the conference call had with the relevant employees, no one has agreed as you mentioned. Request you to wait till friday evening for final resolution. Thanks, Customer Support Verified Support Jan 19, 2018 Poorvika Mobiles Customer Care's response Dear Customer, The case has been shifted to Legal department. Once the complaint received, Legal team will send the reply. Thanks, Customer Support. | |||||
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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My name is Bharath
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Email - [protected]@gmail.com
Mobile price 5500
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