[Resolved] Poorvika Mobiles — product / poor performance - needs replacement

Anilshanmugam

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600044

Dear team,

Greetings for the day!

I would like to share my experience with the product nokia-2 which i have purchased from poorvika - chromepet branch.

I just brought nokia -2 on[protected] at around 9:30pm since it is an urgent need with the budjet of rs.7000 /-
The showroom executive suggested couple of mobiles which comes my budjet (Mi & nokia) so i selected nokia since it is an branded and familiar one.
I started using the phone on the next day after full charging. But from the beginning itself the phone has working very slow and hangs sometimes.
So i was wondered about this worst product (Nokia_2). Since we have multiple options from other brands with more specifications, i was purchased this.
Now very much disappointed with this product and went to the showroom and met the showroom manager mr. Arun. He is diverted me to call to the customer care number and i spoken with gayatri & sowmiya and explained my concerns.
But they also denied to replace the mobile.

Now i have an only hope with you and need your intervention on this to support me with positive solution with my satisfactory.

Thanks & regards

Anil kumar. E
[protected]
[protected]

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Apr 4, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

As discussed please contact nearest Nokia service center immediately and let us know the status ASAP.

We appreciate your understanding.

Thanks,
Customer Support

Mar 01, 2018

Updated by Anilshanmugam Dear team,

Thanks for your immediate response !

I have handed over the handset to the service center on 26-02-18 and the same complaint persist. So again 28-02-18 I given my mobile for the same issue.

Kindly look in to it an give me a proper solution.

Thanks & Regards

Anilkumar.E
[protected]

Mar 02, 2018

Updated by Anilshanmugam Dear team,

Thanks for your support.

But there is no use to raise my complaint in this forum.
Finally the service people simply told that there is no problem with the mobile by telling un acceptable reasons. After given my phone to service center, this is the 3rd day I got a call from service team and asked me to come & collect the handset.

From the next day of my mobile purchase I told there is a screen flickering and hanging issue, but my 1st visit they updated the software but there is no use. On the next day again I went to the service center the same was done. On the same day As per your instructions I handed over the phone, on the 3rd day they replied like that there is no issue.

If there is no issue why they Updated the software TWISE and now they told 'no issue with the phone".

They simply planned to expire my replacement warranty period.

Don't know why poorvika not support their customers for these kind of cases by stating the terms & conditions.

Even we can return the product in online purchase of we don't like the product.

Definitely we will try to escalate this issue to the top level as much I can.

Thanks

Anil Kumar.E
[protected]
[protected]

Mar 08, 2018

Updated by Anilshanmugam Hi team,

Why there is no response from you for the last 1week...?