Poorvika Mobiles — Product sold by Misleading Customer

Address:

POORVIKA Admin Office No.30, Arcot Road, Kodambakkam, Chennai- 600 024

I had placed on their website for Apple airpod 2 with wireless charging case, but they tried to cheat me and this is a clear case of fraud from Poorvika. I had made the payment and agreed to the deal offered by you on your website for the product by making a payment of Rs. 14499 for the prodcut https://www.poorvikamobile.com/apple-airpods-2-true-wireless-white?gclid=EAIaIQo...⇄ . Before making the purchase I spoke to their online assistant just to clear my doubts that they will be sending exactly the product that was described on their website i.e. apple airpod 2 with wireless charging case. The description as well as the image for this product posted by them was misleading and they deliberately sent me a different model than the one I had placed the order for. Fortunately, just before accepting the product I noticed this and denied accepting the product though the delivery guy motivated me to open the package and check inside which had been wrong if I had done so. I also informed the delivery guy about the reason why I am not accepting. I also requested him to connect me to your manager but the delivery guy said he doesn't have his number and the delivery guy's phone was switched off due to low battery according to him so he couldn't pull out the number either from his phone. I had dropped multiple emails and calls to them and even escalated multiple times and told them I won't accept anything less than the product I have ordered and being a seller they can not backout telling me it was wrong price uploaded by them. I want to bring to your notice that once a product is offered by the seller and accepted by the buyer and payment is made it is considered as an abiding agreement and hence there is no way for the seller to backout from the deal and moreover try to cheat the customer. I did speak to their escalation department as well. On that call they offered refund amount which is rejected straight away and insisting of sending the exact product or provide me a compensation for the difference of the actual product so that I can buy the product from someother seller. Inspite of me not accepting the negotiation deal offered by them they forcefully refunded me the initial amount and since then inspite of trying to contact them multiple times they are not responding to me. In the purview of this, I want you to connect with the seller i.e. Poorvika mobile and help me resolve this without wasting any more time & energy. As negotiation I stand by what I asked them initially which is either they send me the product which I had ordered from them OR refund me the full amount paid(already done) + differential of the price of actual product(pending) which sums to 4000 rupees. Failing to do so I hereby want you to convey to them that I am ready to pursue legal interference in this matter in order to safeguard myself as a customer/consumer. Please also find the attachment of screenshots from your website of the product details listed on your website which I had ordered for. The number I spoke to which is of the person from their escalation team is [protected]