[Resolved] Poorvika Mobiles — Purchase of mobile phone at poorvika | |||||
Hi, I bought two mobiles - Videocon -Cloud V1IA1 on 24/04/2016 for Rs 1600/- (800 Rs/- each) from Poorvika Mobiles, Anna Nagar by8.30 pm. They had given two Airtel sim cards for us as their service gesture. Yesterday ie on 27/04/2016 i had put the sims in both mobiles respectively and plugged in for charging for almost 6-7 hrs (as per the instruction from the officers at Poorvika Mobiles) . Post which, by evening there was network coverge on one of the sim, but not on the other sim. I waited for another day post which, today evening i personally visited Poorvika Mobiles and spoke to the Manager Mr. Shiva Prakash. He checked the mobile and confirmed that there is an issue with the mobile, a pin is broken, due to which i l not be able to insert the sim in sim 1, whereas i can insert it in sim 2. He wanted me to personally visit their service centre to get this issue rectified. If not, he suggested that I can insert 1 sim and use the mobile. I as a customer fail to understand that why should I visit a service centre and run behind it for a mobile I purchased the previous date, which i had not even used. Second point is that I had purchased a mobile with dual sim, because i require two sim. Why should i compromise and use the mobile with a single sim, when I had paid for the mobile with dual sim. Adding salt to the injury, none of the officers in Poorvika is bothered to respond to me, they are just insistent on me visiting their service centre. This is just an utmost insult to a customer. I would seek a compensation for teh mental harrasment and the time wasted by me in running behind them. Was this information helpful? | |||||
Complaint marked as Resolved
Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Apr 27, 2016 Poorvika Mobiles Customer Care's response Dear Mithun,
Please bring the full kit to branch by today evening for replacement as informed by our call center executive today morning at 11am.
Thanks,
Customer Support.
Verified Support May 09, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||||
 6 Comments | |||||
Comments
Poorvika Mobiles — Business profile unable to register
Dear Concern, we unable to register our business profile for 1 month, complaint has sent through ticket but still no response. Please resolve it by today to provide proper solution to our clients. Thanks, hepzi
Poorvika Mobiles — Wrong tempered glass screen guard given
Wrong tempered glass screen cover given for Asus zenfone 2. This is now covering the sensor because of which the screen goes black during calls not able to access the dialpad and so on Waste of time time calling to your customer care. ur customer care people are also just. Cheating people
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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Poorvika Mobiles — Regards mobile service
Mobile was not working properly with in 1 year time they got insurance also but not have a response properly very bad service and very bad customer service they have not given a proper information and responce also.