[Resolved] Poorvika Mobiles — Purchase of mobile phone at poorvika
Chennai, Tamil Nadu, India
I bought two mobiles - Videocon -Cloud V1IA1 on 24/04/2016 for Rs 1600/- (800 Rs/- each) from Poorvika Mobiles, Anna Nagar by8.30 pm. They had given two Airtel sim cards for us as their service gesture. Yesterday ie on 27/04/2016 i had put the sims in both mobiles respectively and plugged in for charging for almost 6-7 hrs (as per the instruction from the officers at Poorvika Mobiles) . Post which, by evening there was network coverge on one of the sim, but not on the other sim.
I waited for another day post which, today evening i personally visited Poorvika Mobiles and spoke to the Manager Mr. Shiva Prakash. He checked the mobile and confirmed that there is an issue with the mobile, a pin is broken, due to which i l not be able to insert the sim in sim 1, whereas i can insert it in sim 2. He wanted me to personally visit their service centre to get this issue rectified. If not, he suggested that I can insert 1 sim and use the mobile.
I as a customer fail to understand that why should I visit a service centre and run behind it for a mobile I purchased the previous date, which i had not even used. Second point is that I had purchased a mobile with dual sim, because i require two sim. Why should i compromise and use the mobile with a single sim, when I had paid for the mobile with dual sim.
Adding salt to the injury, none of the officers in Poorvika is bothered to respond to me, they are just insistent on me visiting their service centre. This is just an utmost insult to a customer. I would seek a compensation for teh mental harrasment and the time wasted by me in running behind them.
Complaint marked as Resolved
[Apr 26, 2016] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified SupportPoorvika Mobiles Customer Care's response, Apr 27, 2016
Dear Mithun, Please bring the full kit to branch by today evening for replacement as informed by our call center executive today morning at 11am. Thanks, Customer Support.
Verified SupportPoorvika Mobiles Customer Care's response, May 09, 2016
We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.
Manager - Customer Care.
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