[Resolved]  Poorvika Mobiles — replacement request

Address: Chennai, Tamil Nadu, 600039

Self bought a new phone in m. R nagar poorvika showroom on yesterday 08.10.2018 (10.00 pm)

Brand : oppo a5

My sim card is not at all reading in this new mobile phone but the same sim card is reading in all the phone.

Today 09.10.2010 (10.00 am) we approached same showroom and we placed the complaint. Mr. Suresh also checked and confirmed that it is not working. Immediately they informed us they will take this to oppo service centre.

Today 09.10.2018 afternoon again your team called and informed me that phone is okay now only your sim card is the issue..

Ms. Manimozhi from your head office also confirmed me that pls go to showroom and prove that your sim card is readable at another oppo phone then they we will check.

Today evening i went to the showroom and proved them that my sim card is readable for all the mobiles expect the new mobile which i bought. Finally your showroom person confirmed that if ms. Manimozhi from your head office confirms only they can replace the mobile.

Still my mobile is with your showroom only.

My humble request here is to replace the mobile and give us a new phone.
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Oct 10, 2018
Complaint marked as Resolved 
Thanks to Poorvika, they have replaced my phone.
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2018
Poorvika Mobiles Customer Care's response
Dear Customer,

We understood your frustration.

Request you to visit service center to confirm the complaint and share job sheet to the following email id [protected]@poorvika.com, when it found as mobile hardware issue surely we could support for replacement.

Sincerely Yours,
Customer Support
 
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    +91 44 4399 9970
    +91 44 4266 6666
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    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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