[Resolved] Poorvika Mobiles — rs.2600 cashback not received after purchase of mobile worth 26k for 4 months

 
1 Review
 Harish Priyan on Oct 8, 2018
I am harish based out of villivakkam, chennai and i've purchased a nokia 7 plus phone for rs.26, 000/- from poorvika with 10% icici cashback offer on 6th may 2018. As per the cashback offer terms and condition, i should have received the cashback on or before 31st august 2018. Unfortunately, i have not received the same yet. Hence, i escalated to poorvika store and co-coordinating with mr. Karthik (Sales person) of anna nagar east store for more than 2 weeks to resolve this issue. And then escalated it to customer support to get it resolved, after another 2 weeks of conversation they have routed it to branch incharge.. Finally, branch manager called me after one month of follow up, continous emails to poorvika team and they gave me a reply that it was their sales person mistake and wants me to electric stove as gift instead of cashback. I need a resolution for this!!!

rs.2600 cashback not received after purchase of mobile worth 26k for 4 months
Complaint marked as Resolved Nov 8, 2018

Complaint Status


[Oct 08, 2018] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Poorvika Mobiles Customer Care's response, Oct 08, 2018
Dear Customer,

Thanks for letting us to know the status.

We will verify and update you the status shortly.

Sincerely Yours,
Customer Support
Updated by Harish Priyan, Nov 09, 2018
Hi poornima team,

Thanks for calling me and also co-ordinating with branch head for the issue. The Branch people has accepted to refund the amount. But Unfortunately again they are dragging to pay the refund amount back since last 20days. Pls Assist!

Thanks,
Harish
[protected]
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    92%
    Complaints
    487
    Pending
    10
    Resolved
    446
    phone
    +91 44 4399 9970
    +91 44 4266 6666
    location
    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
    Poorvika Mobiles - rs.2600 cashback not received after purchase of mobile worth 26k for 4 months