[Resolved] Poorvika Mobiles — rs.2600 cashback not received after purchase of mobile worth 26k for 4 months
HaHarish Priyan on Oct 8, 2018
I am harish based out of villivakkam, chennai and i've purchased a nokia 7 plus phone for rs.26, 000/- from poorvika with 10% icici cashback offer on 6th may 2018. As per the cashback offer terms and condition, i should have received the cashback on or before 31st august 2018. Unfortunately, i have not received the same yet. Hence, i escalated to poorvika store and co-coordinating with mr. Karthik (Sales person) of anna nagar east store for more than 2 weeks to resolve this issue. And then escalated it to customer support to get it resolved, after another 2 weeks of conversation they have routed it to branch incharge.. Finally, branch manager called me after one month of follow up, continous emails to poorvika team and they gave me a reply that it was their sales person mistake and wants me to electric stove as gift instead of cashback. I need a resolution for this!!!
Complaint marked as Resolved Nov 8, 2018
[Oct 08, 2018] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified SupportPoorvika Mobiles Customer Care's response, Oct 08, 2018
Thanks for letting us to know the status.
We will verify and update you the status shortly.
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