[Resolved] Poorvika Mobiles — rs.2600 cashback not received after purchase of mobile worth 26k for 4 months

Harish Priyan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600040
Website:	www.poorvikamobile.com

I am harish based out of villivakkam, chennai and i've purchased a nokia 7 plus phone for rs.26, 000/- from poorvika with 10% icici cashback offer on 6th may 2018. As per the cashback offer terms and condition, i should have received the cashback on or before 31st august 2018. Unfortunately, i have not received the same yet. Hence, i escalated to poorvika store and co-coordinating with mr. Karthik (Sales person) of anna nagar east store for more than 2 weeks to resolve this issue. And then escalated it to customer support to get it resolved, after another 2 weeks of conversation they have routed it to branch incharge.. Finally, branch manager called me after one month of follow up, continous emails to poorvika team and they gave me a reply that it was their sales person mistake and wants me to electric stove as gift instead of cashback. I need a resolution for this!!!

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Nov 8, 2018

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Poorvika Mobiles Customer Care's response Dear Customer,

Thanks for letting us to know the status.

We will verify and update you the status shortly.

Sincerely Yours,
Customer Support

Nov 09, 2018

Updated by Harish Priyan Hi poornima team,

Thanks for calling me and also co-ordinating with branch head for the issue. The Branch people has accepted to refund the amount. But Unfortunately again they are dragging to pay the refund amount back since last 20days. Pls Assist!

Thanks,
Harish
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