[Resolved]  Poorvika Mobiles — Samsung j100 phone - collected for service >40 days - delay from poorvika

Address:Vellore, Tamil Nadu, 632001
Website:Consumer Complaints- ICCF

I am Engg college Student, my Mobile handset collected for complaint/ servicing w.r.t Display broken, not received back for more than 40 days.

Model : Samsung J100 Phone
Complaint : Display Broken
Date of Purchase : 09.08.2015
Poorvika customer care Complaint - Ref no: 46423
Phone IMEI no: [protected]

Despite many follow ups, not getting any proper response
Request to take it up and get my complaint resolved immediately

Warm regards
R.Dinesh Kumar
[protected]
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Feb 26, 2016
Complaint marked as Resolved 
After your intervention, Poorvika chennai - called over phoen and assured to deliver the phone in 2 days time. Accordingly, on 13th Feb'16 - over phone they advised to visit Vellore branch office by person. Myself visited and checked the instrument and collected the same Handset - not working at the time, due to Battery with "No charge" Hence, collected the same to my house and charged the Battery and found started working Without your involvement/ intervention, this could have not possible. Thanks for your support R.Dinesh Kumar
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2016
Poorvika Mobiles Customer Care's response
Dear Dinesh, We regret for inconvenience and delay happened. Handset will be delivered to you in next couple of days. Thanks, Customer Support.
Verified Support
Feb 15, 2016
Poorvika Mobiles Customer Care's response
Dear Dinesh, Hope the device was delivered to you on last saturday(13.02.16) as committed by us. Thanks, Customer Support.
Verified Support
May 05, 2016
Poorvika Mobiles Customer Care's response
Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.
Complaint comments 

Comments

Dear Poorvika Team

There are lot of Customers dissatisfaction feedback on your Services updated in Complaints Web sites
My phone given to Service on 02nd Jan'16 - it is more than 40 days - i have not any positive response from your team. Hence, i have escalated the issue to ICCF - Indian Consumer Complaints Forum yesterday.
After my escalation to ICCF, i got a phone call from your customer support (Mobile no : [protected]) - asking for my bank account details, to refund the Phone handset refund amount of Rs.7000.00.
As i a Engg College student & attended the phone, i verified the phone call is correct one by checking my Handset model no & the phone call person put the call on hold, then cross checked with his team and confirmed my correct model number and Complaint reference no.
Agreed for the same, i replied Bank details will be shared in the evening by over phone, once i am back from College to House.
From evening on wards, i am trying the phone number Mobile no : [protected], it is found switched off only.
Is this is another way of cheating your Customers?
Now you are replying with status as with in 2 days Handset will be delivered
I am not prepared to wait further for your false claims/ commitments, as you have failed for the past 40 days

Aside to ICCF Team : Request you to take action on Poorvika and resolve my complaint.. Please
Advance Thanks
R.Dinesh Kumar
Thanks to ICCF Team for your involvement

The complaint got resolved after your intervention

Thanks
R.Dinesh Kumar

customer service

There s no proper response for customers in shanthi colony poorvika.. Irresponsible answer from employers and branch manager..

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