[Resolved] Poorvika Mobiles — Samsung j100 phone - collected for service >40 days - delay from poorvika | |||||
I am Engg college Student, my Mobile handset collected for complaint/ servicing w.r.t Display broken, not received back for more than 40 days. Model : Samsung J100 Phone Complaint : Display Broken Date of Purchase : 09.08.2015 Poorvika customer care Complaint - Ref no: 46423 Phone IMEI no: [protected] Despite many follow ups, not getting any proper response Request to take it up and get my complaint resolved immediately Warm regards R.Dinesh Kumar [protected] Was this information helpful? | |||||
Feb 26, 2016 Complaint marked as Resolved After your intervention, Poorvika chennai - called over phoen and assured to deliver the phone in 2 days time.
Accordingly, on 13th Feb'16 - over phone they advised to visit Vellore branch office by person.
Myself visited and checked the instrument and collected the same
Handset - not working at the time, due to Battery with "No charge"
Hence, collected the same to my house and charged the Battery and found started working
Without your involvement/ intervention, this could have not possible.
Thanks for your support
R.Dinesh Kumar Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support Feb 11, 2016 Poorvika Mobiles Customer Care's response Dear Dinesh,
We regret for inconvenience and delay happened.
Handset will be delivered to you in next couple of days.
Thanks,
Customer Support.
Verified Support Feb 15, 2016 Poorvika Mobiles Customer Care's response Dear Dinesh,
Hope the device was delivered to you on last saturday(13.02.16) as committed by us.
Thanks,
Customer Support.
Verified Support May 05, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||||
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+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
View all Poorvika Mobiles contact information
There are lot of Customers dissatisfaction feedback on your Services updated in Complaints Web sites
My phone given to Service on 02nd Jan'16 - it is more than 40 days - i have not any positive response from your team. Hence, i have escalated the issue to ICCF - Indian Consumer Complaints Forum yesterday.
After my escalation to ICCF, i got a phone call from your customer support (Mobile no : [protected]) - asking for my bank account details, to refund the Phone handset refund amount of Rs.7000.00.
As i a Engg College student & attended the phone, i verified the phone call is correct one by checking my Handset model no & the phone call person put the call on hold, then cross checked with his team and confirmed my correct model number and Complaint reference no.
Agreed for the same, i replied Bank details will be shared in the evening by over phone, once i am back from College to House.
From evening on wards, i am trying the phone number Mobile no : [protected], it is found switched off only.
Is this is another way of cheating your Customers?
Now you are replying with status as with in 2 days Handset will be delivered
I am not prepared to wait further for your false claims/ commitments, as you have failed for the past 40 days
Aside to ICCF Team : Request you to take action on Poorvika and resolve my complaint.. Please
Advance Thanks
R.Dinesh Kumar