[Resolved] Poorvika — protection pro
DeDeepika kalyani on Apr 12, 2019
I have bought vivo v15 pro in poorvika mobiles, kodambakkam, near meemakshi college. Staff from same showroom installed protection pro on both the sides of my new mobile. I was told that within 4 hours gel will be dried and display will be clear. Even after 14 hours gel didnot dried, i visited same store for assistance, staff told it will take 2 to 3 days for gel to dry. Now its been 2 weeks i am using this mobile but still display is unclear. At the back side i could see patches, as if water spilled between mobile and back cover. Fact is gel didnot dry on both the sides of mobile, i am highly disappointed with the service.
Complaint marked as Resolved Apr 15, 2019
Protection pro has been replaced by store staff. Good support from customer care, branch manager and staff. Thanks for fixing the issue.
[Apr 12, 2019] Poorvika Mobiles customer support has been notified about the posted complaint.
Verified SupportPoorvika Mobiles Customer Care's response, Apr 12, 2019
We sincerely regret for the inconvenience, we will check and get it fix shortly.
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