[Resolved] Poorvika — Worst cutomer approach and dont know how to treat customers | |||
I purchased micro max mobile on poorvika shop (chengalpet). It cost 7500, after billing I given my card to swipe, they asked my id proof, as I didn't brought any id proof, I asked them why u need id proof its an debit card and its secured with pin number, all the staffs started arguing that its an company procedure, I told them just now I shopped near they didn't ask any and previously (week before) I purchased mobile in another poorvika branch (kandanchavadi) they also swiped my card without an issue. Now that manager started me arguing that branch person may be a fool to give like that, this makes me crazy as they all grouped in one name, but having different rules, I argued for 30 mins and that manager said if want to buy u buy or else you may see another shop, this is the response they giving to the customers. Another one is they given me one year insurance worth 450 rs and the same insurance in another branch is 1000 rs. Just they all cheating as on showing some ads with some cine stars. This is the worst experience and makes me to never purchase any thing from Poorvika. Was this information helpful? | |||
Mar 23, 2017 Complaint marked as Resolved Poorvika Mobiles customer support has been notified about the posted complaint. Verified Support May 11, 2016 Poorvika Mobiles Customer Care's response Dear customer, We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in. With Regards. Manager - Customer Care. | |||
 3 Comments | |||
Comments
Dear Mohan I have also purchase mobile phone from same branch last week, while billing I give them my debit card they ask me for my I'd proof I feel little awkward and ask them why you guys need my I'd card as far as I know there is no need of showing I'd proof with debit card, but they explain me hole process very politely they said sir this is company's new rule we can't do any thing about it they told us to ask for I'd proof with debit card to avoid unnecessary trouble. I understand their situation and give them my I'd proof they completed my billing process. In my opinion they are right while asking for I'd proof they are minimizing the risk of misusing of our debit card.
Reply
Dear Kamalinee, yes your point is correct on risk of misusing, but for debit card we have PIN NUMBER and we don't share our PIN to anyone right, then why they have this like rules and make their customer into a trouble and how they think that customer always carry some id with them, that particular day I feel very bad because they didn't say anything politely, just they started arguing and sorry mr/ms I am not satisfied with their services (not only for this rules, for their bad approach on customers) this is my personal opinion.
Heating problem
heating problem continue pls ans meCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
84%
Complaints
1163
Pending
0
Resolved
960
+91 44 4399 9970
+91 44 4266 6666
Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
View all Poorvika Mobiles contact information