[Resolved]  Portronics — Pathetic Customer Service by Portronics India

Address: Portronic Digital Pvt. Ltd. B-6, Wazirpur Industrial Area, New Delhi - 1100525

First ever disappointing experience with Portronics !!!

Bought the Harmonics Twins S2 on 28th evening from a local dealer (Sai Ezone, Ranchi, Jharkhand). The product was fully sealed and packed when handed over, but the product inside is faulty, looks used and old.

- 28th night when I tried putting the box and pods on charge, the charger cable which is of a really bad quality was not taking the charge. There was not light showing that the device is being charged.
- 29th morning I tried to charge again and somehow it charged without any indicating light, & kept disconnecting. The charging cable does not fit the box socket easily, it is quite a struggle there.
- The display screen is not working at all, the insides of the box is also has scratches and used look.
- Both buds do not work simultaneously.
- The Bluetooth gets disconnected.

Spoke to the customer care personnel first thing in the morning of 29th March, I was asked to write a mail asking for REPLACEMENT. I sent them the mail on 29th along with all photographs.

I was told they will take 24 hours to resolve the issue. After 24 hours all they had to tell me was to send the damaged product via courier at my own expense only for them to CHECK and DECIDE whether its worthy of replacement or else they will simply repair and send it back.

So I spend money on buying a damaged product of this brand, then I spend additional money to make that product reach them only for them to CHECK and simply REPAIR the product and not provide for a new one ???
Why should a customer bear the charges of dispatching a damaged product being sold by their brand ?
Literally no brand these days charge for courier services, not even in case of RETURN !
Moreover, their support team is rude and disrespectful to the customers.
The first one didn't even open the file that I had shared and was rude enough to tell me to share photographs again.
The second one asked, how would spending 50-100 Rupees matter to me, if it doesn't matter why don't you do that for me ?

Attaching herewith the Photographs and Bill for your perusal.

Hoping for EARLY RESPONSE !!!