[Resolved]  Mumbai Customs — Gift held since more than 50 days!

Address:

Mumbai City, Maharashtra

Hi, I have been sent a birthday gift by a friend from UK. My birthday was on August 8 and the gift has been held at the customs since August 9 and its still not cleared. I have emailed them the receipts and they say i have to pay some duty but they have not told me how much is that amount. I must have called the landline number for APSO atleast[protected] times since August. It either keeps ringing or there is an automated response saying that due to bad connection we cannot call this number. Luckily they receied my call 4-5 times. A person said that the parcel will be cleared but he got transferred, The new guys asked me to send the invoices which i did. however i have not heard anything ever since. I am sick of calling them everyday and the call is never received nor there is any action taken. I really want my birthday gift. Is there anything that can be done? The phone doesnt connect and if luckily i speak with them, i am advised to call again. The system is terrible and i really want my parcel. They have advised me to go to Mumbai but i am from Pune and i cant go to Mumbai just to receive the courier as it should be sent to my address. Please help. I am really concerned and disappointed.