[Resolved]  Postal Life Insurance [Pli] — pli lapsed without any reason

My name is mithun and my pli policy number is[protected]. I paid my premium of rs. 1425+tax through ecs til oct 2018. But in department they are telling your policy lapsed since june 2017. I don't know where one year premium gone.in my bank account premium was debited regularly til oct 2018. As i am staying in mumbai my policy is in karnataka they are insisting to come to karanataka. Which is impossible and try to resolve so because i want to close policy.