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Postal Life Insurance — premium amount (online) debited from bank but not credited to pli account

I have paid online premium of Rs.4376 for the month of February, but it is not showing in my PLI account on 25-2-18, but the PLI customer portal is asking me to paid the premium of Feb-18. The receipt generated showing the '0' receipt number and the amount showing is without GST in it. I complained about this on indiapost.gov.in, but they closed the complain as this is technical issue...What rubbish!!!
premium amount (online) debited from bank but not credited to pli account
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    Postal Life Insurance [PLI]
    Customer Care Service
    Customer satisfaction rating
    31%
    Complaints
    917
    Pending
    0
    Resolved
    277
    Postal Life Insurance [PLI] Phone
    +91 40 2346 3606
    +91 361 254 7385
    +91 22 2262 4470
    Postal Life Insurance [PLI] Address
    Directorate of Postal Life Insurance Chanakyapuri P.O. Complex, 1st Floor, New Delhi, Delhi, India - 110 021
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