Postal Life Insurance — regarding conversion of pli policy no. gj-728938-cs (old policy number) mistake in premium calculation

Address:

Surendranagar, Gujarat, 363002

Respected sir,

In connection with above subject, it is to state that i have purchased pli cwla policy having number gj-728938-cs on dated[protected] and i was informed that amount of premium will be changed as 2075/- if i will choose to select my plan as maturity age of 50 years after completion of 5 years i. E. W. E. F feb-2017. Rate of premium rs.2075/- is also shown in my cwla policy. Copy of pli cwla policy is also enclosed herewith.

In this regard, after completion of 5 years, i have submitted my original policy and pass book along with form for conversion at head post office, surendranagar in cpc section and i have choose to convert my policy as ea-50 but when i received my documents back, amount of premium was changed as 3422/-instead of 2075/-. (New policy number was changed as[protected]. Hence, i have contacted cpc section, surendranagar head post office and informed about this fact. Cpc section has informed me that they have taken this issue with circle office, ahmedabad.

After this, i have contacted to cpc section and sp office several times but they have informed me that due to system, there is problem in calculation of premium and hence case has been taken with higher authority. It is regretted to state that in spite of 4 months have been passed, till this date my issue has not been resolved. Due to this issue, i have not paid subsequent premiums but who will be held responsible for payment of interest due to non-payment of premium. I am extremely disappointed with service being provided by you. Such type of poor service was never expected from your well known department.
It is once again requested to take immediate actions to resolve my issue regarding conversion of my policy at the earliest and waive my interest for non-payment of subsequent premiums as there is fault at your department level.