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Pothys — Debit of amount twice

On 30 september 2016 i bought dress and the bill no is sd18 for amount rs 738. I made the payment though debit card (524254xxxxxx0904). The first time the guy who did the swipe said there is chip error and swiped for the second time and transaction happened successfully.

Now the issue is the amount has been debited twice from my account and credited to pothys. The transaction reference numbers are[protected] &[protected].

I don't know why the people are taking it easy and i got my call cut when i was waiting for them to transfer the call to accounts section.

The initial people on call were telling the amount would return back in 24 hours but nothing of that sort has happened til now.

Kindly take this as a serious issue and return back my money.
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    Pothys  Phone
    +91 89 3959 3990
    +91 47 1257 4133
    Pothys  Address
    Nikunjam Building, M.G.Road, Salem - Kochi - Kanyakumari Highway, Ayurveda College Junction, Vanchiyoor, Thiruvananthapuram, Kerala, India - 695001
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