Pothys — Gift coupon section lady speaks behave rude and disrespectful

Today we purchase for 7000 rs today. They said to check on the gift items . We gave the bill . They gave another bill. When we gave to the lady who is wearing saree she misplaced the bill. When we enquired she is not answering properly . While questioning she behave very rudely. Shouted disrespectful. We are ardent customers we didn't expect this kind of customer service . Unhappy