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Pothys — Product not delivered

I placed an order on Oct 29th. It was supposed to be delivered by November 5th. So far it is not been processed and there is no reply from the customer care. I would like to cancel my order and get a refund of my money. Pathetic online shopping experience from pothys. Please revert back quickly.
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    Pothys  Phone
    +91 89 3959 3990
    +91 47 1257 4133
    Pothys  Address
    Nikunjam Building, M.G.Road, Salem - Kochi - Kanyakumari Highway, Ayurveda College Junction, Vanchiyoor, Thiruvananthapuram, Kerala, India - 695001
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