Practo — payment issue

Website:

www.practo.com

I himanshu sharma txn id 90461799 have tried to buy the practo plus at 499 for a month and used my hdfc payzapp card while paying the miney deducted from my account but on practo it said payment isn't received afterwards i tried to contact them several times but no genuine response from their side. At first they send me a link of automated support chat which doesn't have any relational faq or insight over this and then i again mailes them and this time they told me one employee will talk to me soon but i don't know how soon i have paid it on 28 april 2020 and its been more than 24 hours.