Prasanna Travels — delay in service

Address:

G 606 KHANDOBA MANDIR RAOD, AISHWARYAM HSG SOC CHINCHWAD, NR ADOR WELDING FACTORY, Pune, Maharashtra, 411019

I rajiv kondawar, traveling to have from chinchwad on dtd. 13.11.2019 in jyotiba travels, seat no. 11u.
The said bus is being stopped in between the pune city, mangaldas road for loading the boxes.
I don't understand why my earlier bus cancelled. And asked me to get another bus in short notice.
This is a worst experience and unexpected treatment giving to your customers.
Everybody is angry and unhappy.
I a lodging this complaint to notify you and travel management to justify with customer's time and to improve your service in future.
Thanks.