[Resolved] Prasanna Travels — feeling cheated and never suggest purple to anybody

Avisikta Pal

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400007

Just now me and my colleague had to get down at t - junction, mumbai. We asked several time and boarded the bus from kothrud. We made it a point that it is the bus for dadar. Sion-dadar and dadar stop can not be the same. I travel regularly by shivneri. So i am not new to drop and pick up location. Driver and conductor cheated us as there is nothing written on the bus. So to know the last stop you have to rely on them. Was very tired though i have to get a cab from t-junction. I know you guys do nothing about this and less bothered about your ratings.
I learnt a lesson. Thank you so much for this.

Was this information helpful?

No (0)

Yes (0)

Feb 24, 2019

Complaint marked as Resolved

Prasanna Travels customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2019

Prasanna Travels Customer Care's response Dear Sir

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.

Here by request you to please share the PNR details so the we would be able to take action on the same.

Once again sincere apologies from Prasanna Purple

Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com

Thanks and Regards
Prasanna Purple Mobility Solutions
www.purplebus.in

Related Prasanna Travels reviews

View all 181 Prasanna Travels Reviews

Comments

Deepali Bathija

from Pune, Maharashtra

I wanted to reschedule my travel date and had intimated the same 48hrs before the travel date still did not get any solution

Wakeupnik

from Surat, Gujarat

I am traveling from Mumbai to AHMEDABAD and I have my phone dead. I need to charge it and the bus driver is not allowing to turn on the charging supply.